Frequently Asked Questions

SAMPLE ANSWER. We offer nationwide delivery as well as in-person pickup on Maui — you can choose whichever works best for your family.

SAMPLE ANSWER. Just reach out as early as possible — we're happy to work with your schedule within reason.

SAMPLE ANSWER. Puppies go home with their health records, a starter care guide, and support from our team for any questions that come up.

SAMPLE ANSWER. Yes — our Care360 program provides ongoing guidance on training, nutrition, and general puppy questions for the life of your dog.

SAMPLE ANSWER. Puppies typically go home between 8 and 12 weeks of age, once they've been fully weaned and cleared by our veterinarian.

SAMPLE ANSWER. Our guarantee covers qualifying hereditary and genetic conditions. Full written terms are provided at the time of adoption — see our Health Guarantee page for details.

SAMPLE ANSWER. Yes — every puppy goes home with an age-appropriate vaccination record and a recent veterinary health check.

SAMPLE ANSWER. We accept major payment methods for deposits and final balances — details are shared once your reservation is confirmed.

SAMPLE ANSWER. Send an inquiry through our adoption request form. We'll follow up to confirm availability and walk you through reserving with a deposit.

SAMPLE ANSWER. Yes, in most cases at least one parent is on-site and available to meet during an in-person visit.